part 2
Talk about a thing you complained about something (but finally got a good result)
– What did you complain about
– Who you complained to
– When it happened
– What was the result and why you were satisfied with the result?
part 3
– Do you think companies should take customer complaints seriously? Why?
– How do complaints help companies improve their services or products?
– Why do some customers hesitate to complain even when they are unhappy?
– Do you think complaints are more effective when made online or face-to-face? Why?
– How has technology changed the way people make complaints?
– In your opinion, can complaints always lead to positive changes? Why or why not?
_ Which one is better when making a complaint, by talking or by writing?
_ When do people usually complain?
_ Who is more likely to make complaints, older people or younger people?